Refund policy

💗 30-Day Free returns and exchanges for quality issues

Note

We now offer 30-day returns. You have 30 days from the day you receive your order to process your return or exchange through our return portal.

For Sets returns, the entire set must be returned as a whole for hassle-free returns.

Please note that for all countries taxes, duties, and shipping costs are non-refundable.

Direct exchanges are not available for international orders; thank you for your understanding! However, if you'd like to exchange your item, we’re happy to assist with processing the return and will issue a gift card. You can use this gift card to place a new order with us.

1. All jewelry should be stored in a dry environment away from sunlight and placed separately in the product's own packaging bag.

Do not mix with other metal jewelry; avoid mutual friction, scratches, or knots, and avoid entanglement.

Avoid excessive humidity or high-temperature environments, avoid discoloration, and slow down oxidation.

2. Regarding [inlaid stones falling off], if they are soaked in water during wearing and are not wiped dry and maintained in time, resulting in the failure of glue viscosity, it is not a quality problem.

3. Pearls are natural treasures naturally nurtured by mother-of-pearl, and the growth texture on the surface is not a quality problem.

4. Although the jewelry is small, please be careful to maintain it during wearing. If the jewelry breaks due to external factors, it is not a quality problem.

To apply for a return, you can contact us at astraluxejewelry6@gmail.com.

If your return is accepted, we will send you a return shipping label with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us at astraluxejewelry6@gmail.com with any return questions.

 

Damages and Issues

Please inspect your order immediately upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can assess the issue and address it.

Exceptions/Non-Returnable Items
We are unable to accept returns on custom items.
If you have any questions or concerns about your specific item, please contact us.

Unfortunately, we do not accept returns on promotional items or gift cards.

 

Refunds

We will notify you once we have received and inspected your return and let you know if your refund has been approved. If approved, you will automatically receive the refund to your original payment method within 20 business days. Please note that it may also take some time for your bank or credit card company to process and issue the refund.

If it has been more than 25 business days since we approved your return, please contact us by email at astraluxejewelry6@gmail.com.